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How can I request a refund?

You can request a refund within 25 days of sending the fee.

To request a refund, follow the procedure below:

  • Click on your profile icon
  • Click on “Wallet”
  • Click on “Refunds”
  • Click on “Available”
  • Request a refund for the fee you wish to contest
  • Follow the procedure

We remind you that the refund MUST contain a reason. Be as accurate as possible describing your situation.

A refund is accepted if it falls into one of the following cases:

  • Inability to access the service due to technical problems
  • Failure to communicate by the admin
  • The shared subscription has expired

Refund requests are declined in the following cases:

  • The joiner did not respect the Terms of Use of the shared service
  • The joiner requests a refund before 24 hours have passed since the sending of the payment
  • Personal reasons of the joiner that do not depend on the admin
  • The joiner is no longer interested in shared service

Refund requests are accepted or unquestionably declined by the Together Price support team, which within 5 working days verifies the reasons behind the dispute.

Do you need help? Contact us