Have you signed up for a new HBO Max account, but you are struggling to sign in? Sometimes HBO Max can’t verify subscription paid for through another provider.
There is nothing more frustrating than trying to kick back, relax and watch HBO Max but instead getting error messages and being unable to verify your subscription. But we are here with a detailed guide on how to fix your HBO Max error message and login issues.
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Whilst HBO Max might well be a leading video publisher, sadly, some users do encounter an error message or subscription message telling them that HBO cannot verify their subscription.
This can happen due to a number of reasons, for instance, using a low-quality VPN, or subscribing to HBO Max third-party providers.
There are a number of ways to fix your “verify subscription” error message, depending on whether you subscribe to HBO directly or whether you use a third-party provider.
If you do subscribe to HBO Max directly, using a low-quality VPN can cause your account to have verification issues. Many streaming service providers such as HBO Max and Hulu blacklist VPNs by blocking the IP address associated with the VPN.
This can be resolved very simply by pausing on uninstalling the VPN you are using or by installing a higher-quality VPN. VPNs that tend to work with your streaming services include Nord VPN and Express VPN.
If you pay for HBO Max through a third-party provider, you may need to change your VPN, but the issue may also come from the provider itself.
One fix that seems to solve the verification issue in most cases is to manually link your HBO Max account to the ISP. This will directly solve the issue; however, it is quite an annoying process though:
Create a new account on HBO Max directly;
Once this account asks for payment, make sure to cancel the account;
Once you have cancelled the account, choose a video to watch;
When you select a video, you will be asked to subscribe to HBO Max;
Click the link which says already subscribed;
You will then be directed to a page where you can link your existing HBO Max account to your provider account;
This should solve the HBO Max login problem.
Alternatively, you can solve the issue through the service provider you are billed for HBO Max through, either by requesting your access ID or troubleshooting as described below.
If you are an AT&T user, certain plans, such as the unlimited elite plan, give you access to HBO Max. If you are struggling to verify your HBO account, you may need to check that your HBO Max plan is set up. To do this:
Head to the myAT&T account page;
Find the activate my HBO Max account button;
Select activate and then sign into HBO Max.
When you sign in using for the first time, then:
Go to the HBO Max app or HBO Max website and select sign in;
Choose “sign in with provider”;
Enter your AT&T user ID. This is different from your HBO Max login ID;
If your Xfinity password has been reset or your parental controls are blocking HBO, you may need to reconnect your Xfinity Box with your HBO Max account. To do this:
Sign in to your Xfinity account;
Go to the parental controls settings and click manage settings under the Network Sites and Apps section;
If HBO Max is blocked, choose to unblock it and click save;
When the error message appears on your TV, select the get TV code option;
In a web browser, go to https://hbomax.com/tvsignin and find the enter code page;
Enter the six-digit code on your TV screen;
Choose sign in with the provider, pick Xfinity, and you should be able to log in.
Subscribed to HBO Max through other third-party providers such as your cable provider or TV provider? Then make sure that your HBO Max subscription is activated on their website, and confirm that it is included in your subscription.
If you are still struggling to verify your subscription, then make sure to contact HBO’s support or the support team of your billing provider. They will be able to help link your account, create an access ID and help start you watching great content again.
HBO Max offers three subscription levels. There is the level with ads and two ad free tiers.
The ad-supported plan costs $9.99 per month, or annually at $99.99, which saves you 16% of the monthly cost, and allows you to download and watch 30 titles on the go and stream in Full HD.
The ad-free plan is slightly more expensive and allows you to download and watch 30 titles on the go and stream in Full HD. This plan costs $15.99 per month or $149.99 per year.
The Ultimate ad-free plan costs $19.99 a month, or $199.99 a year, and allows you to download and watch 100 titles on the go and stream in UHD 4K and Dolby Atmos.
HBO Max does not offer student discounts.
The best way to save money on your HBO Max subscription is to share your subscription with others. HBO Max allows simultaneous screening on up to four devices, which means that four users can share an HBO Max account and still watch HBO whenever they want, whilst only having to pay a fourth of the price.
But maybe you’ve already tried sharing an account, and it was a bit of a nightmare? You had to chase up payments, and it was hard to find friends to share in the first place.
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There is nothing worse than getting verification issues on HBO Max. You never want to see an error message appear. Luckily this error is easy to solve so that you can be back to watch great content in no time at all.
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