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How to Delete an HBO Max Account
Mike
Mike
December 28, 2021
3 min

What is HBO Max?

HBO Max is an American streaming platform that is subscription-based. Its extensive and exciting library offers many options - from DC Entertainment, Warner Bros., Cartoon Network, Turner Classic Movies, Crunchyroll, and even more.

With such a wide selection of options to choose from, it’s a good thing that HBO Max personalises your viewing experience to you! It provides recommendations based on what you watch and allows you to put together a personal watchlist.

But what if your viewing choices don’t align with the preferences of others sharing your subscription? HBO Max solves this problem with its user profiles. User profiles allow you to choose who is watching and create a separate space with personalised recommendations for each user.

But, while HBO Max is a great streaming platform, it is not always for everyone! You can only have up to five profiles at once, and the membership cost can be high.

Considering all of this, you may even be thinking about ending your membership! If that is the case, here’s how you can go about deleting your HBO Max account:

Deleting Your HBO Max Account

Deleting HBO Max account

You can delete your HBO Max account using the official HBO Max website, the HBO Max mobile app for Android or iOS, or your smart TV or streaming box. The instructions for deleting your account are the same across all these options. To delete your account completely and permanently, you must cancel your recurring monthly subscription. To do so, follow these steps:

Step 1. Open the HBO Max app on a platform of your choice – the website, mobile app, smart TV, or streaming box.

Step 2. Click or tap the Profile icon – on the bottom edge of the screen on the phone or on the left side of the screen on a tablet or computer.

Step 3. Click or tap the Settings button, select Billing Information, and choose Manage Subscription.

Step 4. Click or tap Cancel Subscription.

Step 5. Confirm your cancellation and make a note of the expiration date.

After following these steps, your HBO Max account will be deleted and you will lose all access to it.

Deleting Profiles on Your HBO Max Account

You may also be looking to delete a profile rather than delete your whole account. Since HBO Max only allows you to have five profiles at once, there may come a time when you need to remove a profile. To do so, follow these steps:

Step 1. Open the HBO Max app on a platform of your choice – the website, mobile app, smart TV, or streaming box.

Step 2. When you are given the option to select a profile, click or tap on Manage Profiles – on the bottom of the screen.

Step 3. Click or tap Delete under the profile you would like to remove.

Step 4. Click or tap Delete again to confirm this action.

After following these steps, you will be returned to the Manage Profiles screen, and the profile will be deleted. Repeat this process to delete any other HBO Max profiles you no longer want or need.

Troubleshooting

HBO Max troubleshooting

If you encounter some issues when trying to delete your HBO Max account or profiles. Here’s how to solve them:

Problem: You are not given an option to delete your profile.

If you are not given an option to delete your profile, you may have selected the primary profile on your HBO Max account. Since HBO Max requires that you have a minimum of one active profile when accessing the service, you cannot delete this profile. However, you can work around this by changing the name of your profile. To do so, follow these steps:

Step 1. Open the HBO Max app on a platform of your choice – the website, mobile app, smart TV, or streaming box.

Step 2. When the option to select a profile appears, click or tap on Manage Profiles – on the bottom of the screen.

Step 3. Click or tap on the profile name and change.

Problem: No profiles are displayed when you open your HBO Max account.

If no profiles are displayed when you open your HBO Max account, you have already selected a profile. To change users, follow these steps:

Step 1. Open the HBO Max app on a platform of your choice – the website, mobile app, smart TV, or streaming box.

Step 2. Click or tap the Profile icon – on the bottom edge of the screen on the phone or on the left side of the screen on a tablet or computer.

Step 3. Select Change Users and select the profile of your choice.

Conclusion

Cancelling your HBO Max subscription or just one of the profiles associated with your account is as simple as that!


Mike

Mike

Tech enthusiast

I’d like to call myself a fellow ‘Watcher’. I might not know everything, but I can almost always figure it out. Worst-case scenario all I need is a little time and my good buddy, Google.

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